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Lipsey Clinic COVID-19 Standard Operating Procedures
November 13, 2020

New York State has recognized veterinary practices such as the Lipsey Clinic at the SPCA Serving Erie County as essential and are allowing them to operate during the COVID-19 pandemic. To protect staff from the spread of this virus, veterinary clinics such as the Lipsey Clinic at the SPCA Serving Erie County have made considerations to protect both human and animal health.

The Lipsey Clinic at the SPCA Serving Erie County veterinarians are applying careful professional judgment to case management so that needed care for animals continues to be provided while limiting staff and client person-to-person exposure. This may also include prioritizing urgent patient visits and postponing non-urgent veterinary visits and elective procedures until regular business operations resume in Western New York. In some jurisdictions, executive orders will directly influence what types of procedures may be performed.

The greatest risk of COVID-19 exposure to staff at veterinary clinics comes from person-to-person transmission through respiratory droplets from coughing, sneezing, or talking, which is the main way SARS-CoV-2 spreads. Clinic staff are continuing to self-screen daily, at the beginning of shifts prior to interacting with staff and clients and will practice social distancing. The Lipsey Clinic at the SPCA Serving Erie County is taking additional precautions to minimize staff contact with all pet owners.

Effective immediately, the Lipsey Clinic at the SPCA Serving Erie County will enforce the following procedures in addition to the standard directive for all individuals to wear a mask that covers the nose and mouth completely and socially distance at least six feet apart when in an area with other people.

-When a client calls to make an appointment, the receptionist will inform the client that only one person will be allowed to approach the building to pass along the pet to a veterinary staff member within the entryway/double doors at the Lipsey Clinic at the SPCA Serving Erie County and anyone else along for the appointment will have to wait in the car. At this time, the receptionist will ask if the pet has had any exposure to a person with suspected or confirmed COVID-19.  The receptionist will gather applicable information for the pet’s appointment at this time. Any pet who has had exposure to an individual with suspected or confirmed COVID-19 will be deferred to an appointment at a later time.

-Upon arriving for an appointment, the client must call from the car upon arrival.  At this time, an assistant may gather pertinent information from the client regarding the concerns for the veterinary visit.

-When the building is cleared from the previous appointment, the client will be invited by phone to approach the building with the pet to hand off the pet to a veterinary assistant at the double doors of the Lipsey Clinic. Only one person should approach the doors with the pet.  Pet owners will not be allowed to enter the building.

-A veterinary assistant will weigh the pet in the lobby and bring the pet to the exam room for exam and treatment. Upon completion of the exam, the owner will be called again to discuss any treatments necessary. After treatments are performed, the owner will be called and given the total for the visit, and will complete the check-out process over the phone prior to collecting the pet if the owner is paying by credit card (this is preferred).  If the owner is paying with cash, the owner may approach the building if another pet owner is not present, pay for services and receive change, and at that time, retrieve the pet and accompanying paperwork.

It is essential for the health and safety of staff and clients that these safety directives be followed.

For  more information, please visit the Lipsey Clinic page >>

— Melanie Rushforth, SPCA Vice President of Veterinary Services

DOG ADOPTION & VISITATION APPOINTMENTS AT THE
SPCA SERVING ERIE COUNTY, NY

We know. It’s frustrating. It’s frustrating for us too. And we know the dogs aren’t crazy about it either.

But dog adoption and visitation appointments, while time-consuming and inconvenient, are the best way to keep members of our community, our volunteers, and our staff members healthy and safe during our ongoing COVID Response period. Plus, same-day appointments are often available!

Find the answers to some of the questions you may have regarding dog visitation and adoptions below.


“Why do I need to make an appointment to adopt a dog?”
We at the SPCA Serving Erie County love all our animals equally, of course…we can’t play favorites! However, our dogs seem to attract a higher number of visitors. To comply with the SPCA’s COVID-era occupancy guidelines, we minimize traffic in our kennel/dog areas through appointment adoptions and viewing. This is to help preserve the health and safety of our visitors, as well as the health and safety of our volunteers and staff members.

Same-day appointments are often available, but during periods of high-volume calls, your appointment may be scheduled for later in the week.

“Do I need appointments to adopt other animals?”
Appointments are required for cat adoptions on Saturdays only.
The reason? Saturdays are our biggest adoption day and often attract hundreds of potential adopters, and with our current occupancy guidelines, we just can’t allow this (as much as we’d like to). No appointments are needed for other animals at this time.

“How do I make an appointment to adopt a dog?”
Make your appointment by calling 716-875-7360, ext. 207. PLEASE LEAVE ONLY ONE MESSAGE! Your call will be returned in the order it was received.

“I left a message earlier today. Why hasn’t anyone called me back yet? Should I leave another message?”
The SPCA averages approximately 100 dog appointment request phone messages each day. That’s no exaggeration. EACH DAY. Your call will be returned in the order it was received. Same-day appointments are sometimes available. However, because our community is filled with so many dog-lovers who want to visit, it may not be returned the same day. Depending on the number of messages left before yours, your call may not be returned by our Adoptions crew for one or two business days. Please do not leave additional messages!

“When can I expect my appointment to be scheduled? Will it be the same day?”
Because we receive about 100 requests for an appointment per day, but can only allow approximately 10 dog viewing/adoption appointments per day to adhere to our COVID-era occupancy guidelines, it’s possible your appointment will not be scheduled to take place for at least one week in the future, usually longer. That means the dogs pictured at https://YourSPCA.org/Adoptable-Animals the day your call is returned will (hopefully) already be in new, loving homes by the time you are scheduled to come in. We understand how frustrating this can be, especially when you fall in love with a dog just through a photo on our website. We’re betting, though, that an all-new population of dogs will be available during your visit, and (hopefully) that you will find the love of your life that day!

“What if that DOESN’T happen? What if I DON’T find a new dog the day I visit? How do I make another appointment?”
Because you already had to wait what may have been a long time to visit the SPCA, we won’t make you call again! Before you leave the building, please stop at the Adoptions Desk. Your next appointment will be scheduled then and there, and you’ll be given your date and time to return.

“What should I do when I arrive for my scheduled appointment?”
Please note all visitors are required to wear masks upon entering the SPCA, and are asked to adhere to social distancing. When you arrive, simply check in at our Adoptions Desk! This way we’ll know you’re here and will be able to assist you and answer any questions you may have! For COVID tracing purposes, we may require the names of everyone in your party.

“What if I can’t make my scheduled appointment?”
Out of consideration for others just like you who want to bring a new family member into the home, we ask that you take a moment to call (you will be given a special cancellation number at the time your appointment is scheduled) and leave a message cancelling your appointment. This will allow us to schedule another potential adopter in your place, and hopefully another animal will be taken to a new home as early as possible. We appreciate the time you take to cancel, allowing another family to fill your spot.

“This appointment process is so complicated, and I’m missing out on a lot of dogs I think I would have liked to adopt. Isn’t there an easier way?”
Believe us, we understand. We’re in the business of finding loving, new homes for animals, and have dedicated our lives to doing just that. We, too, find this process frustrating, and would like nothing more than to clear the shelter in a day’s time. However, while this system is quite a bit more complicated, we’re willing to do whatever it takes to safely remain open and find new homes for these beautiful animals; right now, this is the safest way we can do just that while obeying our COVID occupancy guidelines. Like you, we can’t wait until this is all over. That’s why your patience and understanding are incredibly appreciated by our staff and volunteers.

“What if I want to adopt an animal other than a dog? Do I need an appointment?”

Yes AND No!

CATS: Appointments ARE required to adopt cats on Saturdays. Please call (716) 875-7360, ext. 207 to make your appointment. For cat adoptions  Monday through Friday, just stop in and visit us  11 a.m. through 4 p.m. (Our Adoptions Department closes at 5 p.m., however, you’ll want time to look around and hopefully begin the adoption process, so you’ll want to arrive no later than 4 p.m.)

FARM ANIMALS: Appointments are not needed, but you may call (716) 875-7360, ext. 212 or 215 for more information on any farm animals we have available.

OTHER SMALL ANIMALS: No appointments are necessary at this time.

Please note all visitors are required to wear masks upon entering the SPCA, and are asked to adhere to social distancing. We may need the names of everyone in your party for COVID tracing purposes. Due to our occupancy guidelines, depending on the number of people already visiting the animals you came to visit, you may have to wait in an overflow area or in your car until people exit the building.

“Where can I find more information?”
Find more on our COVID Response Phase adoption guidelines here >>
Find answers to other adoption questions here >>
Find photos and listings of adoptable animals here >>

THANK YOU FOR YOUR PATIENCE AS WE WORK TOGETHER TO FIND NEW HOMES FOR AS MANY ANIMALS AS POSSIBLE IN A SAFE, HEALTHY MANNER!

–Gina Lattuca, SPCA Serving Erie County Chief Communications Officer

Within hours of realizing they had probably never treated a Small-eared Owl, Jimmy in the Wildlife Department had the chance to rescue one!

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NEWS RELEASE
For Immediate Release

THE SPCA SERVING ERIE COUNTY RECEIVES $50,000 GRANT FROM PETSMART CHARITIES® TO HELP MORE HOMELESS PETS FIND HOMES IN ERIE COUNTY AND WESTERN NEW YORK

[WEST SENECA, NY] – [11/4/2020] – The SPCA Serving Erie County received a $50,000 grant from PetSmart Charities to help prepare more shelter pets in Erie County for adoption and ensure they are ready to find loving homes. With the help of this grant, the SPCA spayed and neutered 584 animals, including 280 dogs, 239 cats, and 58 rabbits to support its efforts to help homeless pets find homes.

“Every cat, dog, and rabbit are spayed/neutered before they are adopted and we recently began neutering male rats, too! This lifesaving practice doesn’t come at a small price and we are grateful for this very generous gift from PetSmart Charities that went directly to spay/neuter surgeries!” said Bethany Kloc, communications manager of the SPCA Serving Erie County.

“Thanks to the work of the SPCA Serving Erie County, thousands of deserving shelter pets will have the best chance of finding loving homes,” said Johnny Jenkins, associate relationship manager at PetSmart Charities. “We are proud to support its proactive approach to reduce pet homelessness throughout Erie County.”

Since 1994, through its partnership with nearly 4,000 humane societies, SPCAs and pet rescues across North America, PetSmart Charities has helped more than 9 million pets to find loving homes via its in-store adoption program in over 1,650 PetSmart® stores. The leading funder of animal welfare has also donated nearly $430 million to positively impact communities, to help preserve families, to improve access to veterinary care and to connect people and pets through initiatives like this with the SPCA Serving Erie County.

To find out more information about available adoptable animals and how to adopt animals from the SPCA Serving Erie County, please visit YourSPCA.org.

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At the SPCA Serving Erie County, our mission is to create a more humane community through education; rescuing, protecting, and enhancing the lives of animals; and nurturing the bond between animals and people.

ABOUT PETSMART CHARITIES®:
PetSmart Charities, Inc. is committed to finding lifelong, loving homes for all pets by supporting programs and thought leadership that bring people and pets together. Through its in-store adoption program in all PetSmart® stores across the U.S. and Puerto Rico, PetSmart Charities helps to find forever homes and families for more than 500,000 shelter pets each year. PetSmart Charities also provides grant funding to nonprofits aligned with its mission. Each year, millions of generous PetSmart shoppers help pets in need by donating to PetSmart Charities using the PIN pads at checkout registers inside PetSmart stores. In turn, PetSmart Charities efficiently uses more than 90 cents of every dollar donated to fulfill its role as the leading funder of animal welfare in North America, granting nearly $430 million since its inception in 1994. Independent from PetSmart Inc., PetSmart Charities is a 501(c)(3) organization that has received the Four-Star Rating from Charity Navigator, a third-party organization that reports on the effectiveness, accountability and transparency of nonprofits, for the past 17 years in a row – placing it among the top one percent of charities rated by this organization. To learn more visit www.petsmartcharities.org.

Follow PetSmart Charities on Twitter: www.twitter.com/PetSmartChariTs

Find PetSmart Charities on Facebook: www.Facebook.com/PetSmartCharities

Follow PetSmart Charities on Instagram: www.instagram.com/PetSmartCharities

See PetSmart Charities on YouTube: www.YouTube.com/PetSmartCharitiesInc

The SPCA Serving Erie County has revised its COVID-19 phase adoption policies. While we are waiving the need for adoption appointments Monday – Friday at this time (adoption appointments for dogs are still required on Saturdays), we may revert to adoption appointments for some or all animals in the future. Please check our website prior to your visit for adoption status. The current adoption policy is as follows:

THANK YOU FOR CONSIDERING THE SPCA SERVING ERIE COUNTY WHEN YOU DECIDED TO BRING HOME A NEW FAMILY MEMBER!

FOR YOUR PROTECTION AND OURS, THE SPCA SERVING ERIE COUNTY WILL REMAIN CONSISTENT WITH OCCUPANCY GUIDELINES DURING OUR COVID-19 RESPONSE PHASE.  FACE MASKS AND SOCIAL DISTANCING ARE REQUIRED!

-Beginning November 2, 2020, it will not be necessary to make an adoption appointment for dogs, cats, bunnies, or other animals Monday-Friday. Dog adoption appointments are still required on Saturdays. This may change at any time, and we may revert to appointment adoptions for some or all animals depending on the state of our COVID-19 response and occupancy guidelines issues by local officials.

-Saturday dog adoption appointments can be made by calling 716-875-7360, ext. 207. Please leave a message and your call will be returned in the order it was received. Due to the high number of Saturday adoption requests, please note that your call may not be returned the same day.

 -Adoption hours are currently 11 a.m. – 5 p.m. Monday through Saturday, and depending on the number of people waiting to see animals, the final group of potential adopters will be allowed to view animals at 4 p.m. 

-Upon entering the building, it is imperative that you sign in with contact information. We require the name of every guest in your party, including children, for tracing purposes.

-Four people will be allowed per guest pass in animal areas, which means up to 4 family members or friends should come together to the SPCA to adopt. Please remember if you are planning to adopt an animal, only four people per party will be allowed on each guest pass.

-A limited number of guest passes will be allowed in the animal areas at any given time. This allows visitors to spend time safely meeting available animals without worry about proximity to other potential adopters.

-Each guest pass allows a family time in the animal areas to help accommodate all potential adopters and increase the number of animals who find homes each day. Depending on the volume of visitors on any given day, a time limit may need to be put in place. (Please note: time limits with adoptable animals are only being enforced during our COVID-19 response phase. Normally, we encourage visitors to spend as long as possible with an animal prior to adoption!)

-If you arrive to adopt and the maximum number of people are present in the animal viewing areas, you have the opportunity to wait in a small overflow area in our lobby or, if you prefer not to wait there or if that area is filled, outdoors. Your sign-in information determines the order of admission into the building. If you choose to wait outdoors, we will call you on your mobile phone when it is your turn to visit!

-Wait times will vary depending on shelter population, so please plan accordingly. Traditionally, the busiest adoption day is Saturday, so if you plan to visit Saturday, please allow yourself enough wait time and understand the visitation 1-hour time limit described above. If you arrive before 4 p.m. and there is a long wait, you may not be able to view the animals on the day you visit. Also, please remember that dog adoptions on Saturdays are only available by appointment. Thank you for understanding our efforts to abide by occupancy guidelines; while not viewing animals on the day you visit is frustrating for all involved, we must make every effort to remain consistent with current health regulations in place to keep our visitors safe.

-Adoption hours are 11 a.m. – 5 p.m. Monday through Saturday. The final group of potential adopters will be allowed in adoption areas one hour prior to closing if space allows.

-This bears repeating: we may not be able to accommodate everyone on any given day. Depending on the number of people who have arrived at the shelter before you, it is possible you will not be able to see animals on the day you visit. Believe us, we don’t like it either. We’re in the business of placing these animals in new homes…including YOURS! But we understand, and hope you understand, this is for your safety as well as the safety of our volunteers and staff members.

-See animals available for adoption on this page! Remember, our population changes several times each day, so you’ll want to check back frequently!

THANK YOU FOR YOUR PATIENCE AS WE WORK TOGETHER TO KEEP PEOPLE & ANIMALS SAFE & HEALTHY!

–Gina Lattuca, SPCA Serving Erie County Chief Communications Officer

FREE ADOPTIONS TO CURRENT, PAST MEMBERS OF MILITARY DURING VETS & PETS, PRESENTED BY GEICO®

October 31, 2020
By: SPCA Chief Communications Officer Gina Lattuca

To celebrate the men and women of the armed services this Veterans Day, the SPCA Serving Erie County offers Vets & Pets, waiving adoption fees on most animals five months and older for individuals on active duty, reserves, and honorable discharge, along with service-disabled veterans and those retired from military service!

Vets & Pets begins Sunday, November 1 and runs through Veterans Day Wednesday, November 11 at the SPCA’s 300 Harlem Rd., West Seneca shelter and all SPCA offsite adoption locations. (Please note, the SPCA’s West Seneca shelter is closed Sunday, Nov. 1 and Sunday, Nov. 8, but many offsite adoption locations are open.)

Military ID or DD214 will need to be presented.

November 2020’s Vets & Pets program is proudly presented by GEICO®.

Contact SPCA Adoptions with any questions: 716-875-7360, ext. 233.

SEE ADOPTABLE ANIMALS >>
SEE OFFSITE ADOPTION LOCATIONS >>

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