Updated October 7, 12:32 p.m.

At this time, face masks are REQUIRED, regardless of vaccination status, for patrons of the Lipsey Clinic, Wildlife Department, and Humane Education programs; for unvaccinated adults and children; and for all children 11 years of age and younger. Face masks are OPTIONAL for all adults and children 12 years of age and older who are vaccinated and not patrons of one of the programs or departments listed above.

 



SPCA SERVICES & PROGRAMS

During the COVID pandemic, the SPCA Serving Erie County is regularly modifying its services and programs in an effort to protect community members, patrons, volunteers, and staff members. This information is updated when necessary, and supersedes other information you may see on this website or others. Thank you!


ANIMAL ADOPTIONS:

-Appointments are necessary to adopt dogs and farm animals Monday – Saturday. Same-day appointments are often available.

-Appointments are necessary to adopt cats Saturday only (no appointment needed for cat adoptions Monday – Friday).

-No appointments are necessary to adopt any other type of animal.

Only those with adoption appointments will be able to visit and/or adopt dogs Monday – Saturday. Remember, same-day appointments are often available.

-Please note: during periods of high-volume calls,  your call requesting an adoption appointment may not be returned the same day. All calls are returned in the order they are received. 

-Because our community is filled with people who love animals and want to adopt, while we often have same-day appointment availability, dog adoption appointments sometimes must be scheduled for several days, even weeks, in advance during high-volume call periods, so be sure to schedule your appointment early.

-To schedule an appointment, please call our Adoptions Desk at
716-875-7360, ext. 207, to leave your message. 

-A maximum of four people will be allowed to view animals on one guest pass.

We ask all visitors to comply with current social distancing requirements.

See more on all COVID-era adoption guidelines and adoption appointments here  >>


ANIMAL ADMISSIONS:
-The SPCA admits surrendered animals BY APPOINTMENT ONLY at this time and you will be added to a surrender waiting list. There is a long WAITING LIST TO SURRENDER ANIMALS. This list is vital in allowing us to save animals’ lives and remain open for animal admissions. As of September 24, 2021, cat surrenders are being scheduled in January of 2022, and dog surrenders are being scheduled in November of 2021. Please think ahead and make your surrender appointments early!

-Admission appointments will be made in accordance with staff and shelter population during this updated COVID Response phase. We will also schedule appointments around the admission of animals already owned by the SPCA residing in volunteer foster homes (200+ animals) who will slowly and safely be brought back into the shelter and placed for adoption.

-Please know we do not take your patience in this matter for granted! The consideration you’ve shown us during this phase is tremendously appreciated.

-If you are calling Monday through Saturday, 8 a.m.-4 p.m., please call 716-875-7360, press 0, and ask for the Admissions Department. If you are calling Monday through Saturday, 4 p.m.-7:30 p.m., with an emergency only, please call 716-875-7360, ext. 214.

-At this time we are unable to assist after 7:30 p.m., however, there are emergency animal clinics in Erie County with systems in place to assist you after 7:30 p.m.

 

ANIMAL EMERGENCIES, ANIMAL RESCUE, & ANIMAL CRUELTY INVESTIGATIONS:
-If you are experiencing an emergency with your animal or find that an animal is in an emergency situation, please call the SPCA Monday through Sunday, 8 a.m. – 7:30 p.m., at 716-875-7360, ext. 214.

-At this time we are unable to assist after 7:30 p.m., however, there are emergency animal clinics, animal control organizations, and law enforcement agencies in Erie County with systems in place to assist you between 7:30 p.m. and 8 a.m.

-When you call, please advise the dispatcher if you or any members of your household are experiencing flu-like symptoms. This information will ensure first responders can prepare to prevent the spread of any illnesses.

DONATIONS:
-Those wishing to make financial donations are encouraged to do so online, by phone at 716-875-7360 ext. 227, or through the mail at SPCA Serving Erie County, 300 Harlem Rd., West Seneca, NY 14224.

-The SPCA is once again able to accept in-kind donations of towels, sheets, blankets, newspapers, etc. dropped off by those wearing masks at our West Seneca shelter’s Adoptions doors! Although we are not able to pick up these donations, we sincerely appreciate the time and effort made by those who think of our animals and drop off these items to us. Receipts for in-kind donations can be picked up at the time of donation drop-off.

EDUCATIONAL FARM:
OPEN once again to the general public! Educational Farm hours:

Monday – Saturday: 11 a.m. – 4:30 p.m.
Sunday: Closed

-Those interested in adopting farm animals or fowl should call 716-875-7360, ext. 212 or 215 for more information.

-If you have farm animals or fowl you wish to surrender to the SPCA Serving Erie County,  please follow the Animal Admissions guidelines above.


END-OF-LIFE SERVICES:

-If you have made that difficult decision for your pet, the SPCA is still able to help with euthanasia services at this time BY APPOINTMENT.

-If you are calling Monday through Saturday, 8 a.m.-4 p.m., please call 716-875-7360, press 0, and ask for the Admissions Department to make your appointment. If you are calling Monday through Saturday, 4 p.m.-7:30 p.m., in an emergency euthanasia situation only, please call 716-875-7360, ext. 214.

-Information on pet euthanasia  is available here >>  

FIELD TRIPS, TOURS, OTHER GROUP VISITS:
See virtual field trip and tour options here >>

HUMANE EDUCATION:
See existing programs for children, including Tale for Two,  here >>

LIPSEY CLINIC AT THE SPCA SERVING ERIE COUNTY:
-At this time, the Lipsey Clinic is unable to accept new clients. The Lipsey Clinic staff have been working hard in accordance with CDC guidelines to ensure compliancy with all COVID-related standards. In an effort to properly serve our client base during this COVID era, we are forced to temporarily stop accepting new clients. Thank you for your patience and understanding in this matter.

-For existing clients, the Lipsey Clinic offers limited hours by appointment only, and is following strict COVID-related operating procedures.

-Masks are required of all Lipsey Clinic patrons regardless of vaccination status.

-Learn more about the Lipsey Clinic and find the operating procedures here >>

PETIQUE:
OPEN to the general public Monday – Saturday, 11 a.m. – 4:30 p.m.  The number of people shopping in the Petique at one time will remain in accordance with current county occupancy guidelines.

Curbside pick-up is available to the general public. For more information on curbside pick-up and items available, please contact the Petique: 716-875-7360, ext. 237. You may pay for your items by credit card over the phone, or have exact cash with you when you arrive at 300 Harlem Rd., West Seneca to pick up your items! When you arrive, just call the number above and we will bring your items out to you. We promise, we’ll be wearing face masks, and we ask that you wear yours as well!

VOLUNTEERS:
-There is an immediate need for volunteers in particular departments. See those volunteer opportunities here >>

-All youth volunteer attendance is postponed. There will be no new Paws for Love volunteer evaluations or orientations at this time. If you are a current volunteer, please check with your team’s coordinator for further instructions…and thank you for everything you’re doing to stay informed while you’re continuing to help our animals.

WILDLIFE:
-The Wildlife Department will be responding to animal emergencies.

-Anyone with a wild animal emergency should CALL BEFORE TOUCHING THE ANIMAL(s) OR BRINGING THE ANIMAL(s) IN!

-MASKS ARE REQUIRED OF ALL WILDLIFE DEPARTMENT PATRONS REGARDLESS OF VACCINATION STATUS.

Through September 30, 2021, the Wildlife Department at the SPCA can be reached Monday – Sunday, including holidays, at the following times:
8 a.m. – 8 p.m. : Please call 716-875-7360, ext. 247.
8 p.m. – 8 a.m. : We are closed.

Beginning October 1, 2021, the Wildlife Department at the SPCA can be reached Monday – Sunday, including holidays, at the following times:
8 a.m. – 6 p.m. : Please call 716-875-7360, ext. 247.
6 p.m. – 8 p.m.: Emergencies only, 716-875-7363.
8 p.m. – 8 a.m. : We are closed.

 

At this time, other departments will operate in limited capacities. Again, this information is rapidly changing.


PETS IN HOMES

Can you assist ill family members or friends by caring for the household pet(s) if someone becomes ill? If so, click on the images below for full-sized infographics to share, courtesy of Animalsheltering.org:

  

Pertaining to pets in homes, Animalsheltering.org recommends pet owners take the following simple steps to ensure preparedness in case of illness:

– Identify a family member or friend who can care for pets if someone in the household becomes ill;
– Have crates, food, and extra supplies on hand for quick movement of pets should it become necessary;
– All animal vaccines should be up-to-date in the event boarding becomes necessary;
– Ensure all medications are documented with dosages, administering directions, and if possible, your veterinarian’s prescription;
– Ensure pets are wearing identification (collar & ID tag) or are microchipped.

The SPCA also reminds you to eliminate any contact with your pet if you are exhibiting signs of illness.

-Find a list of recommendations for SPCA Officer Tyler Robertson’s  PET DISASTER PREPAREDNESS KIT here >>

-Find SPCA Serving Erie County recommendations for properly caring for your pets during this COVID-19 Response period here >>

-Find information on equine care during the COVID-19 pandemic here >>

-For more information on your pets and COVID-19, please speak with your veterinarian.


CURRENT INFO: Pets & COVID-19

Because information and updates are continuing to change at an incredibly rapid pace, we do not want to run the risk of providing anything less than the most current information concerning animals and COVID-19. The SPCA urges viewers of our website to seek information at any given time by speaking personally with their trusted veterinarians, or find relevant up-to-date information using one of the trusted resources we’ve cited in the past:
Centers for Disease Control and Protection (CDC)
-Humane Society Veterinary Medical Association (HSVMA)
-American Veterinary Medical Association (AVMA)
-World Small Animal Veterinary Association (WSAVA)
-United States Department of Agriculture (USDA)

In a WSAVA advisory document entitled The New Coronavirus and Companion Animals, it is stated, “You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people,” recommending that people sick with COVID-19 limit contact with animals until more information is known about the virus. “This is a rapidly evolving situation and information will be updated as it becomes available.”


This page will be regularly updated with the most current developments at the SPCA Serving Erie County. Please check back frequently.

–Gina Lattuca, SPCA Chief Communications Officer

The SPCA Serving Erie County has revised its COVID-19 phase adoption policies. This new policy was put into effect July 6, 2020. Please note, while we are waiving the need for adoption appointments for cats and small animals at this time, we may revert to adoption appointments for these animals again in the future. The current adoption policy is as follows:

THANK YOU FOR CONSIDERING THE SPCA SERVING ERIE COUNTY WHEN YOU DECIDED TO BRING HOME A NEW FAMILY MEMBER!

FOR YOUR PROTECTION AND OURS, THE SPCA SERVING ERIE COUNTY WILL REMAIN CONSISTENT WITH OCCUPANCY GUIDELINES DURING OUR COVID-19 RESPONSE PHASE.  FACE MASKS ARE REQUIRED!

-Except for cats, bunnies, & other small animal adoptions, an adoption appointment is required to enter the Adoptions Lobby.

-To make an adoption appointment for any type of animal besides cats, bunnies, and other small animals, please call 716-875-7360, ext. 207. Please understand it may take up to 48 business hours to receive a return call. With the exception of required “meet and greets” with pets at home, animals cannot be placed on hold.

-Beginning July 6, it is not necessary to make an adoption appointment for cats, bunnies, and other small animals ONLY. This may change at any time, and we may revert to appointment adoptions for cats/small animals.

-Upon entering the building, it is imperative that you sign in with contact information. We require the name of every guest in your party, including children, for tracing purposes.

-Three people will be allowed per guest pass in the cat room or small animal areas, which means only 3 family members or friends should come together to the SPCA to adopt. Please remember if you are planning to adopt a cat/small animal, only three people per party will be allowed on each guest pass.

-Five families (5 guest passes) will be allowed in the cat/small animal adoption areas at any given time.

-Each guest pass allows a family one hour in the cat/small animal adoption areas to help accommodate all potential adopters and increase the number of animals who find homes each day. (Please note: time limits with adoptable animals are only being enforced during our COVID-19 Response phase. Normally, we encourage visitors to spend as long as possible with an animal prior to adoption!)

-If you are here to adopt a cat, bunny, or other small animal and the maximum number of people are present in the cat/small animal rooms, you have the opportunity to wait in a small overflow area in our lobby or, if you prefer not to wait there or if that area is filled, outdoors. Your sign-in information determines the order of admission into the building. If you choose to wait outdoors, we will call you on your mobile phone when it is your turn to visit!

-Wait times will vary depending on shelter population, so please plan accordingly. Traditionally, the busiest adoption day is Saturday, so if you plan to visit Saturday, please allow yourself enough wait time and understand the cat/small animal visitation 1-hour time limit described above.

-Adoption hours remain 10 a.m.-4 p.m. Monday through Saturday. The final appointment(s) for adoption will be made at 3 p.m. Our final group of potential adopters will be allowed in adoption areas one hour prior to closing.

-We may not be able to accommodate everyone on any given day. Depending on the number of people who have arrived at the shelter before you, it is possible you will not be able to see animals on the day you visit. Believe us, we don’t like it either. We’re in the business of placing these animals in new homes…including YOURS! But we understand, and hope you understand, this is for your safety as well as the safety of our volunteers and staff members. 

-See animals available for adoption on this page! Remember, our population changes several times each day, so you’ll want to check back frequently!

THANK YOU FOR YOUR PATIENCE AS WE WORK TOGETHER TO KEEP PEOPLE & ANIMALS SAFE & HEALTHY!

–Gina Lattuca, SPCA Serving Erie County Chief Communications Officer