Lipsey Clinic COVID-19 Standard Operating Procedures
November 13, 2020

New York State has recognized veterinary practices such as the Lipsey Clinic at the SPCA Serving Erie County as essential and are allowing them to operate during the COVID-19 pandemic. To protect staff from the spread of this virus, veterinary clinics such as the Lipsey Clinic at the SPCA Serving Erie County have made considerations to protect both human and animal health.

The Lipsey Clinic at the SPCA Serving Erie County veterinarians are applying careful professional judgment to case management so that needed care for animals continues to be provided while limiting staff and client person-to-person exposure. This may also include prioritizing urgent patient visits and postponing non-urgent veterinary visits and elective procedures until regular business operations resume in Western New York. In some jurisdictions, executive orders will directly influence what types of procedures may be performed.

The greatest risk of COVID-19 exposure to staff at veterinary clinics comes from person-to-person transmission through respiratory droplets from coughing, sneezing, or talking, which is the main way SARS-CoV-2 spreads. Clinic staff are continuing to self-screen daily, at the beginning of shifts prior to interacting with staff and clients and will practice social distancing. The Lipsey Clinic at the SPCA Serving Erie County is taking additional precautions to minimize staff contact with all pet owners.

Effective immediately, the Lipsey Clinic at the SPCA Serving Erie County will enforce the following procedures in addition to the standard directive for all individuals to wear a mask that covers the nose and mouth completely and socially distance at least six feet apart when in an area with other people.

-When a client calls to make an appointment, the receptionist will inform the client that only one person will be allowed to approach the building to pass along the pet to a veterinary staff member within the entryway/double doors at the Lipsey Clinic at the SPCA Serving Erie County and anyone else along for the appointment will have to wait in the car. At this time, the receptionist will ask if the pet has had any exposure to a person with suspected or confirmed COVID-19.  The receptionist will gather applicable information for the pet’s appointment at this time. Any pet who has had exposure to an individual with suspected or confirmed COVID-19 will be deferred to an appointment at a later time.

-Upon arriving for an appointment, the client must call from the car upon arrival.  At this time, an assistant may gather pertinent information from the client regarding the concerns for the veterinary visit.

-When the building is cleared from the previous appointment, the client will be invited by phone to approach the building with the pet to hand off the pet to a veterinary assistant at the double doors of the Lipsey Clinic. Only one person should approach the doors with the pet.  Pet owners will not be allowed to enter the building.

-A veterinary assistant will weigh the pet in the lobby and bring the pet to the exam room for exam and treatment. Upon completion of the exam, the owner will be called again to discuss any treatments necessary. After treatments are performed, the owner will be called and given the total for the visit, and will complete the check-out process over the phone prior to collecting the pet if the owner is paying by credit card (this is preferred).  If the owner is paying with cash, the owner may approach the building if another pet owner is not present, pay for services and receive change, and at that time, retrieve the pet and accompanying paperwork.

It is essential for the health and safety of staff and clients that these safety directives be followed.

For  more information, please visit the Lipsey Clinic page >>

— Melanie Rushforth, SPCA Vice President of Veterinary Services

SPCA Slates Canine Parvo Vaccine Clinic for November 18

October 28, 2020
By: SPCA Vice President of Veterinary Services Melanie Rushforth

Canine parvovirus (commonly called parvo) is a highly contagious viral disease that can produce a life-threatening illness in puppies and dogs. It can be transmitted by any person, animal, or object that comes in contact with an infected dog’s feces.

Puppies, adolescent dogs, and adult dogs who are not vaccinated are at risk of contracting the virus.

On Wednesday, November 18th, the Lipsey Clinic at the SPCA Serving Erie County will host a free community Parvo vaccine clinic in an effort to keep pet dogs in the larger community healthy and vaccinated against this deadly virus.

We will serve dogs 4 months and older at this clinic. This clinic will abide by all capacity restrictions and social distancing directives to keep the humans who love and care for these pets safe and limit the risks of contracting COVID-19.

Appointments are required in order to be seen at this event. The SPCA will not be able to accommodate walk-up clients at this time.

To request an appointment, please email ParvoClinic@yourspca.org . You will receive an automatic reply detailing the process to confirm your appointment. Please note, an appointment request is not a guaranteed appointment.

Due to social distancing and capacity limitations, we will be unable to serve walk-in clients on this day. If you do not get an appointment, you are welcome to schedule a wellness visit at the Lipsey Clinic at the SPCA Serving Erie County.

Masks, worn properly, are required on the SPCA Serving Erie County property. If you do not wear your mask completely covering your nose and mouth for the duration of your time at the SPCA Serving Erie County, you will be asked to leave.

We are honored to serve the pets and the humans of Erie County with dignity and with safety precautions in place.