Lipsey Clinic COVID-19 Standard Operating Procedures
November 13, 2020

New York State has recognized veterinary practices such as the Lipsey Clinic at the SPCA Serving Erie County as essential and are allowing them to operate during the COVID-19 pandemic. To protect staff from the spread of this virus, veterinary clinics such as the Lipsey Clinic at the SPCA Serving Erie County have made considerations to protect both human and animal health.

The Lipsey Clinic at the SPCA Serving Erie County veterinarians are applying careful professional judgment to case management so that needed care for animals continues to be provided while limiting staff and client person-to-person exposure. This may also include prioritizing urgent patient visits and postponing non-urgent veterinary visits and elective procedures until regular business operations resume in Western New York. In some jurisdictions, executive orders will directly influence what types of procedures may be performed.

The greatest risk of COVID-19 exposure to staff at veterinary clinics comes from person-to-person transmission through respiratory droplets from coughing, sneezing, or talking, which is the main way SARS-CoV-2 spreads. Clinic staff are continuing to self-screen daily, at the beginning of shifts prior to interacting with staff and clients and will practice social distancing. The Lipsey Clinic at the SPCA Serving Erie County is taking additional precautions to minimize staff contact with all pet owners.

Effective immediately, the Lipsey Clinic at the SPCA Serving Erie County will enforce the following procedures in addition to the standard directive for all individuals to wear a mask that covers the nose and mouth completely and socially distance at least six feet apart when in an area with other people.

-When a client calls to make an appointment, the receptionist will inform the client that only one person will be allowed to approach the building to pass along the pet to a veterinary staff member within the entryway/double doors at the Lipsey Clinic at the SPCA Serving Erie County and anyone else along for the appointment will have to wait in the car. At this time, the receptionist will ask if the pet has had any exposure to a person with suspected or confirmed COVID-19.  The receptionist will gather applicable information for the pet’s appointment at this time. Any pet who has had exposure to an individual with suspected or confirmed COVID-19 will be deferred to an appointment at a later time.

-Upon arriving for an appointment, the client must call from the car upon arrival.  At this time, an assistant may gather pertinent information from the client regarding the concerns for the veterinary visit.

-When the building is cleared from the previous appointment, the client will be invited by phone to approach the building with the pet to hand off the pet to a veterinary assistant at the double doors of the Lipsey Clinic. Only one person should approach the doors with the pet.  Pet owners will not be allowed to enter the building.

-A veterinary assistant will weigh the pet in the lobby and bring the pet to the exam room for exam and treatment. Upon completion of the exam, the owner will be called again to discuss any treatments necessary. After treatments are performed, the owner will be called and given the total for the visit, and will complete the check-out process over the phone prior to collecting the pet if the owner is paying by credit card (this is preferred).  If the owner is paying with cash, the owner may approach the building if another pet owner is not present, pay for services and receive change, and at that time, retrieve the pet and accompanying paperwork.

It is essential for the health and safety of staff and clients that these safety directives be followed.

For  more information, please visit the Lipsey Clinic page >>

— Melanie Rushforth, SPCA Vice President of Veterinary Services

FREE ADOPTIONS TO CURRENT, PAST MEMBERS OF MILITARY DURING VETS & PETS, PRESENTED BY GEICO®

October 31, 2020
By: SPCA Chief Communications Officer Gina Lattuca

To celebrate the men and women of the armed services this Veterans Day, the SPCA Serving Erie County offers Vets & Pets, waiving adoption fees on most animals five months and older for individuals on active duty, reserves, and honorable discharge, along with service-disabled veterans and those retired from military service!

Vets & Pets begins Sunday, November 1 and runs through Veterans Day Wednesday, November 11 at the SPCA’s 300 Harlem Rd., West Seneca shelter and all SPCA offsite adoption locations. (Please note, the SPCA’s West Seneca shelter is closed Sunday, Nov. 1 and Sunday, Nov. 8, but many offsite adoption locations are open.)

Military ID or DD214 will need to be presented.

November 2020’s Vets & Pets program is proudly presented by GEICO®.

Contact SPCA Adoptions with any questions: 716-875-7360, ext. 233.

SEE ADOPTABLE ANIMALS >>
SEE OFFSITE ADOPTION LOCATIONS >>

The SPCA Serving Eeeerie County’s Scary-Good,
Spine-Tingling Cat Sale Starts October 26!

October 23, 2020
By: SPCA Chief Communications Officer Gina Lattuca

No tricks, all treats this week as the SPCA Serving Erie County presents its first-ever SCARY-GOOD, SPINE-TINGLING CAT SALE!

Monday, Oct. 26 through Friday, Oct. 30, adopt a boo-tiful cat three years or older at the SPCA’s 300 Harlem Rd., West Seneca site or any off-site adoption location, and pay the cat’s age, $1 per year! 

Adoption fees include spay/neuter surgery, age-appropriate vaccinations, initial worming, feline leukemia test, microchip, temporary identification tag, certificate for the new pet’s first physical examination at the Lipsey Clinic at the SPCA or another member clinic of the Niagara Frontier Veterinary Society, the option of a 30-day pet health insurance plan, and a free bag of Purina food (while supplies last).

Adoptions at the West Seneca shelter will open at 11 a.m. each day, and the final group of potential adopters will be allowed in the cat area (depending on number of people waiting) at 4 p.m. 

And don’t let the thought of being in close proximity to too many people during the pandemic spook you. To comply with COVID occupancy guidelines and to keep visitors safe, the SPCA will continue to limit the number of visitors in the cat adoption areas at all times. When the cat rooms are at maximum occupancy, visitors can wait outdoors, or in an overflow area at the SPCA. All visitors are required to wear masks or appropriate face coverings and are asked to comply with social distancing regulations. 

See our Bewitching Beauties here >>

See our Offsite Adoption Locations here >>

See our Halloween Pet Tips here >>

 

 

Read the entire article by clicking on the image below:

SPCA SERVING ERIE COUNTY WELCOMES THREE NEW STAFF MEMBERS IN VETERINARY SERVICES AND ALL-NEW ANIMAL BEHAVIOR & RESEARCH DEPARTMENTS

August 10, 2020
By: SPCA Chief Communications Officer Gina Lattuca

The SPCA Serving Erie County is pleased to announce the hiring of three new staff members, two in its Veterinary Services Department and one in its redesigned Animal Behavior & Research Department.

MELANIE RUSHFORTH (holding Sophie) is the SPCA’s Vice President of Veterinary Services. After working in the human services industry, Rushforth became the Executive Director of Northwest Spay & Neuter Center in Tacoma, WA in 2014. During her tenure, Rushforth stabilized the clinic’s income stream while maintaining a focus on cost-management. More than 70,000 animals were altered, the organization’s animal transport program expanded from three to 16 counties served, and registered partner relationships with other animal welfare organizations grew from one to 83. Rushforth has presented at national animal welfare conferences and symposiums.

Together with her staff in the SPCA’s infirmary and in the public Stanford & Judith C. Lipsey Veterinary Clinic at the SPCA, Rushforth will help the SPCA design and deliver compassionate, efficient medical services to the animals in its care. Rushforth is committed to increasing efforts to keep pets in loving homes by making the SPCA a resource for affordable care and by providing educational resources surrounding prevention and ongoing wellness.

“I’m excited to be at the SPCA Serving Erie County because it is such a cornerstone of Western New York,” says Rushforth. “It is rich with history and deep roots that demonstrate compassionate service and the ability to evolve over time to meet the needs of the community. I’m looking forward to being part of the work that meets the whole family, human and animal, where they are in an effort to preserve and maintain a healthy bond for life.”

Rushforth shares her home and heart with four cats and “…one perfect, senior dog.”


DR. ALLISON KEAN is returning to the SPCA Serving Erie County, this time as Shelter Veterinarian. Her duties will include performing surgery and managing medical cases for the SPCA’s shelter population alongside those who she calls, “…a  very dedicated group of technicians, assistants, and volunteers.”

Originally from Western New York, Dr. Kean volunteered at the SPCA prior to attending veterinary school. She completed her Doctorate of Veterinary Medicine at Colorado State University after attending Canisius College, where she majored in psychology with a concentration in animal behavior.

After veterinary school, Dr. Kean, Fear Free-certified and certified in veterinary acupuncture, worked in small animal non-profit and shelter medicine in Denver and Boulder, Colorado. Dr. Kean volunteers with multiple organizations and performs surgeries around the world; she has most recently been involved with “Spayathon” for Puerto Rico.

Excited to bring her experience and enthusiasm for shelter medicine to the SPCA, and to be able to continue helping the animals in our community, Dr. Kean is happy to be closer to her family, and enjoys hiking and spending time with her own pets. “I volunteered at the SPCA before veterinary school,” Dr. Kean says, “and I was always impressed with the various programs and the people. I knew that if I moved back to the area, this is where I wanted to be.”


MIRANDA K. WORKMAN, anthrozoologist and former owner of Purrfect Paws Animal Behavior Center, LLC, also returns to the SPCA Serving Erie County as the Director of the all-new Animal Behavior & Research Department. Workman has spent the last decade as a professor at Canisius College and is lead trainer/mentor and program developer for the Jackson Galaxy Project’s Cat Pawsitive programs at GreaterGood.org; she is also a current PhD candidate in Sociology at the University at Buffalo, focusing on exploring the intersection of humans, other animals, family, and the environment. Workman currently serves as a council member for the American Sociological Association’s Animals & Society section council. She has served on the Board of Directors of the Certification Council for Professional Dog Trainers, Inc. and as the Chair of the Cat Division for the International Association of Animal Behavior Consultants.

Workman is looking forward to developing a new, top-notch Behavior & Research Department focused on the behavioral welfare of the animals in the care of the SPCA. “I’m excited to return to the SPCA, this time as the Director of Animal Behavior and Research,” she says. “It’s a position that allows me to combine my academic and applied experiences in animal behavior, anthrozoology, and sociology. I look forward to using my unique skill set, knowledge, and experience to maximize the behavioral welfare of sheltered animals, and endeavor to create a rich research program aimed at improving the human-animal relationship through evidence-based programs and networking with research scientists.”

Workman and her husband share their home with three dogs, four cats, four rats, and one mouse.

All three professionals have started their work at the SPCA Serving Erie County, and the organization’s Board of Directors and staff members are excited over the collective level of experience added to both the Veterinary Services and Animal Behavior & Research Departments.

Information and news from both departments will continue to be shared at YourSPCA.org.

SPCA Set to Receive Animals from Two Massive TN Hoarding Cases

July 23, 2020
By: SPCA Chief Communications Officer Gina Lattuca

Next week the SPCA Serving Erie County will receive approximately 27 animals rescued from two massive hoarding cases in Tennessee.

The SPCA is an emergency placement partner of the Animal Rescue Corps (ARC), a nonprofit organization based in Washington, DC dedicated to conducting large-scale rescues throughout North America. Organization members rescue animals from abusive and neglectful situations including puppy mills, hoarding situations, fighting rings, exotic animal cases, and more, along with conducting rescues during natural disasters such as floods, tornadoes, hurricanes, and blizzards.

Animal Rescue Corps: Operation Fresh Air

On June 23, the ARC assisted the Henry County Sheriff’s Department in Paris, TN with Operation Fresh Air, the removal of 45 dogs living in what the Corps called “…horrendous conditions in a single-family trailer.” See video from this rescue here, and see coverage from Knoxville, TN CBS affiliate WVLT-TV 8 here.

Animal Rescue Corps: Operation Fresh Air
Animal Rescue Corps: Operation Caged Hell

Just two days later, on June 25, the organization again assisted the Sheriff’s Department with Operation Caged Hell, a rescue of 726 animals from a home in Buchanan, TN that included the rescue of an 18-month-old toddler living in an animal cage mere feet away from a 10-foot boa constrictor and other snakes. (See video from this rescue here, along with the full story, videos, and photos from the rescue as covered by Nashville, TN Fox affiliate Fox-17 here.)

Animal Rescue Corps: Operation Caged Hell
Animal Rescue Corps: Operation Caged Hell

As one of several ARC emergency placement partners, two volunteers from the SPCA Serving Erie County are scheduled to meet ARC drivers just outside of Cleveland, OH on Tuesday, July 28, to receive two dogs and four pups from Operation Fresh Air, and four dogs, four pups, four parakeets, eight domestic rats, and one gecko from Operation Caged Hell.

Barring any last-minute changes or delays, you can watch the SPCA’s Facebook page to see these animals arriving at our West Seneca shelter live on Tuesday. Estimated time of arrival is not yet determined, but will be announced on our Facebook page Tuesday.

Each animal has already received initial examinations and crucial care, and will receive further examination and any necessary additional care at the SPCA’s 300 Harlem Rd., West Seneca shelter infirmary. Most of the animals are expected to be temporarily placed in volunteer foster homes.

There is no word on when the animals will be available for adoption, but as they become available the animals will be listed on the SPCA’s Adoptable Animals website page.

Updates on this story will be provided as they become available.


YOU can help stop the puppy mill pipeline in New York State! The NYS Senate passed the “Stop the Puppy Mill Pipeline” Bill. Now we’re asking YOU to contact your assembly members to bring this bill to the floor for a vote! Find out how & read the full story here >>  

SPCA Summer Camp Offers Three Active Options for 2020

July 7, 2020
By:  SPCA Chief Communications Officer Gina Lattuca

The SPCA Serving Erie County’s annual Summer Kindness Camp program has been modified to teach important lessons while keeping kids active, entertained, safe, healthy, and distant!

Three different camp options will be offered this summer:
KINDNESS CAMP: The Backpacks
KINDNESS CAMP: The Backpacks OFF-LEASH! (Update 7/15: Off-Leash Registration Closed)
KINDNESS CAMP: The Live, Virtual, Veterinary Experience

KINDNESS CAMP: The Backpacks is a non-interactive kindness camp experience providing children with fun, engaging, hands-on activities and games that can be enjoyed at their convenience. Backpacks include one week’s worth of materials and instructions needed for the themed activities, art projects, educational handouts, and fun swag items…all children will need are safe scissors, glue, and a table cover for messy projects! There are three backpack themes available for $30 per backpack for children ages 5-12 and 12-15. See more on backpacks and register for your child’s backpack here.

KINDNESS CAMP: The Backpacks OFF-LEASH! (Update 7/15: Registration Closed) is a kindness camp with backpack projects that take place in the child’s home and yard, but the backpacks also go “off-leash” with some interactive, virtual experiences! Each day, 30-60-minute live, virtual interactions with people and animals will take place; campers will virtually meet different animals, participate in interactive games and activities, and learn lots of new things! Also included are on-demand videos, and additional, downloadable activity sheets! Themes, age ranges, dates, and costs vary; see more about KINDNESS CAMP: The Backpacks OFF-LEASH! here. (Update 7/15: Registration Closed)

KINDNESS CAMP: The Live, Virtual, Veterinary Experience is a veterinary camp series for children who love animals and are interested in exploring veterinary careers! Campers will learn what it takes to be a veterinarian through a combination of live virtual content and fun activities, plus enjoy a take-home kit of materials. They will learn how to check a pet’s vital signs, discover what heartworms are, watch an animal exam, observe a neuter surgery, and so much more. Both live, virtual experiences, Introduction to Veterinary Science and Advanced Veterinary Science, are open to children ages 9-14 and cost $120. More information, dates, and registration are available here.

All backpacks and take-home materials have been handled by healthy staff members at the SPCA who were wearing gloves and masks. All materials have been thoroughly disinfected.  Backpacks are available via curbside pick-up, delivery, or shipping.

To find more information on all three types of camp experiences and to register your child for one camp (or all three!), please visit our all new SPCA Kindness Camp page here.

The SPCA Serving Erie County has revised its COVID-19 phase adoption policies. This new policy was put into effect July 6, 2020. Please note, while we are waiving the need for adoption appointments for cats and small animals at this time, we may revert to adoption appointments for these animals again in the future. The current adoption policy is as follows:

THANK YOU FOR CONSIDERING THE SPCA SERVING ERIE COUNTY WHEN YOU DECIDED TO BRING HOME A NEW FAMILY MEMBER!

FOR YOUR PROTECTION AND OURS, THE SPCA SERVING ERIE COUNTY WILL REMAIN CONSISTENT WITH OCCUPANCY GUIDELINES DURING OUR COVID-19 RESPONSE PHASE.  FACE MASKS ARE REQUIRED!

-Except for cats, bunnies, & other small animal adoptions, an adoption appointment is required to enter the Adoptions Lobby.

-To make an adoption appointment for any type of animal besides cats, bunnies, and other small animals, please call 716-875-7360, ext. 207. Please understand it may take up to 48 business hours to receive a return call. With the exception of required “meet and greets” with pets at home, animals cannot be placed on hold.

-Beginning July 6, it is not necessary to make an adoption appointment for cats, bunnies, and other small animals ONLY. This may change at any time, and we may revert to appointment adoptions for cats/small animals.

-Upon entering the building, it is imperative that you sign in with contact information. We require the name of every guest in your party, including children, for tracing purposes.

-Three people will be allowed per guest pass in the cat room or small animal areas, which means only 3 family members or friends should come together to the SPCA to adopt. Please remember if you are planning to adopt a cat/small animal, only three people per party will be allowed on each guest pass.

-Five families (5 guest passes) will be allowed in the cat/small animal adoption areas at any given time.

-Each guest pass allows a family one hour in the cat/small animal adoption areas to help accommodate all potential adopters and increase the number of animals who find homes each day. (Please note: time limits with adoptable animals are only being enforced during our COVID-19 Response phase. Normally, we encourage visitors to spend as long as possible with an animal prior to adoption!)

-If you are here to adopt a cat, bunny, or other small animal and the maximum number of people are present in the cat/small animal rooms, you have the opportunity to wait in a small overflow area in our lobby or, if you prefer not to wait there or if that area is filled, outdoors. Your sign-in information determines the order of admission into the building. If you choose to wait outdoors, we will call you on your mobile phone when it is your turn to visit!

-Wait times will vary depending on shelter population, so please plan accordingly. Traditionally, the busiest adoption day is Saturday, so if you plan to visit Saturday, please allow yourself enough wait time and understand the cat/small animal visitation 1-hour time limit described above.

-Adoption hours remain 10 a.m.-4 p.m. Monday through Saturday. The final appointment(s) for adoption will be made at 3 p.m. Our final group of potential adopters will be allowed in adoption areas one hour prior to closing.

-We may not be able to accommodate everyone on any given day. Depending on the number of people who have arrived at the shelter before you, it is possible you will not be able to see animals on the day you visit. Believe us, we don’t like it either. We’re in the business of placing these animals in new homes…including YOURS! But we understand, and hope you understand, this is for your safety as well as the safety of our volunteers and staff members. 

-See animals available for adoption on this page! Remember, our population changes several times each day, so you’ll want to check back frequently!

THANK YOU FOR YOUR PATIENCE AS WE WORK TOGETHER TO KEEP PEOPLE & ANIMALS SAFE & HEALTHY!

–Gina Lattuca, SPCA Serving Erie County Chief Communications Officer

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