-Animals will be admitted to the SPCA BY APPOINTMENT ONLY.

-In accordance with New York State regulations, anyone with an appointment must come to the SPCA wearing a mask or appropriate face shield.

-If you are calling Monday through Saturday, 8 a.m.-4 p.m., please call 716-875-7360, press 0, and ask for the Admissions Department. If you are calling Monday through Saturday, 4 p.m. – 7:30 p.m., please call 716-449-0363.

-At this time we are unable to assist after 7:30 p.m., however, there are emergency animal clinics in Erie County with systems in place to assist you after 7:30 p.m.

-For more information on how to proceed with either owned or outdoor cats who have kittens, please visit our #bestwithmom page.




–Learn what to do about a stray animal here.

–For information about routine veterinary care for your pet, please visit our Lipsey Veterinary Clinic page!

–To reach a veterinarian after normal business hours, please contact the Greater Buffalo Emergency Clinic in Cheektowaga, 716-839-4043, or the Northtowns Veterinary Emergency Clinic in Amherst, 716-213-0283.

Animal Admissions
FAQs & More

Surrendering an animal?

The SPCA cannot accept animals without appointments. To make an appointment please call 716-875-7360 ext. 400 / rabbits, ext. 401. Your call will be returned in the order it was received. Please note that, due to our high volume of calls, your call may not be returned until the next business day.

PLEASE BE CERTAIN THAT YOUR DECISION TO TURN YOUR PET IN TO THE SPCA IS YOUR FINAL DECISION! We are unable to answer inquiries after you leave a pet with us, so please do not contact us for this reason. If you have ANY DOUBTS about surrendering your pet(s) to us, PLEASE DO NOT DO SO! By leaving your pet(s) in our care, you are entrusting the SPCA representatives to make any and all decisions pertaining to the animal(s)! There is one exception to this policy; please read about our Return to Owner deposit here.

Please note the following numbers and select the option that best fits your needs:

-To schedule the surrender of an animal you’d like to be placed for adoption, please call 716-875-7360, ext. 400 / rabbits, ext. 401. Just leave a message with your name, a reliable contact number, and basic pet information. Your call will be returned in the order it was received.

-To schedule a euthanasia appointment or if your call is pertaining to a sick, injured, or stray animal, please call 716-875-7360. Ask to speak with an Admissions counselor who can assist you with scheduling your appointment.


Our costs per animal admitted often include, but are not limited to, sterilization, veterinary treatments, vaccinations, medications, food, and much more, however, we ask pet owners for only a fraction of these costs incurred.

Surrender fee requests:

If your animal is not spayed/neutered, and is not current on vaccines:
SPCA’s minimum cost of care: $427.00 – $447.00
Surrender fee: $150.00

If your animal is spayed/neutered, and is not current on vaccines:
SPCA’s minimum cost of care: $257.00 – $277.00
Surrender fee: $90.00

If your animal is spayed/neutered, and you can provide paper proof of current vaccines:
SPCA’s minimum cost of care: $192.00 – $212.00
Surrender fee: $50.00

OPTIONAL “Return to Owner” DEPOSITS: THERE ARE MANY INSTANCES WHEN AN OWNER WILL HAVE THE OPTION TO LEAVE A DEPOSIT IN ADDITION TO THE SURRENDER FEE. This deposit will ensure the owner will receive a phone call in the event his or her pet is unable to be placed up for adoption, or remain up for adoption. Owners will be given 24 hours to physically reclaim their pets from the SPCA after the phone call is made. The Return To Owner deposit is a non-refundable $20.00. PLEASE NOTE: Your pet will not be returned to you without being spayed or neutered. There will be an additional cost in the event the SPCA needs to perform the spay/neuter surgery!

If you bring your pet into the shelter with the hopes of placing it up for adoption, please bring with you all of the pet’s paperwork and veterinary records.

Please note: photo ID is required for all surrenders.

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When You Arrive

Expect to spend approximately 30 minutes at the SPCA. Additional time may be needed in the event our medical or behavioral team have questions. Please remember to bring the following items to your appointment so we may better serve you:
-Photo identification
-Medical records
-Your pet on a leash or in a carrier
-Completed animal profile (profile for dog, profile for cat, profile for bird, profile for other small animals, profile for reptile and amphibian)

One profile must be completed for each animal, and can be downloaded using the links above.

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Placing your surrendered animal up for adoption / "Why isn’t an animal that I surrendered or saw earlier available on the Adoptions floor / pictured on the website?"

The SPCA Serving Erie County makes every effort to place healthy, friendly animals into new homes. The placement of an individual animal for adoption is based on the evaluation of both his/her health and temperament. There is no time limit once an animal is made available for adoption. Animals may not be on the Adoptions floor or showing as available on our website for a variety of reasons, including, but not limited to, the following:

The animal may have already been adopted. lists animals in real time, so the moment the animal is adopted, the listing is removed from the website. Some animals are adopted before their photos are even added to the listing.

-The animal is not available for adoption because he/she may require veterinary care and is being treated in our infirmary.

-The animal may not be available for adoption because he/she has a veterinary need that requires a specialist’s care…that means he or she might be out of the building being treated by a veterinary specialist.

-The animal may have been put on hold for a Meet and Greet session with a potential adopter’s family or pet(s) at a later time. If the Meet and Greet doesn’t work out, the animal’s photo will reappear on the site.

-Animals suffering from illnesses or injuries that we can’t treat (or who do not respond to treatment we do provide) or animals who display aggressive behavior and are unsafe to rehome and cannot be transferred may be euthanized. Please note, every single animal is treated as an individual and not part of sweeping generalizations. These decisions are not made lightly, are not made quickly, several people are involved in the decision process concerning each animal, and this decision is made only after alternatives are explored.

-The animal may have been placed in one of the SPCA’s Foster Care programs.

-The animal may have been transferred out to another organization or rescue group.

-Are you wondering about a dog? The animal may have been placed in our Pups at the Pen program with the Erie County Sheriff’s Office.

-The animal may be in another part of our shelter receiving behavior modification or enrichment. That means he or she isn’t ready to be placed on the Adoptions floor……yet!

These are just some of the reasons you may not see an animal on our Adoptions floor or listed on our website.

What if I Change My Mind and Want My Pet Back?

If you leave your animal with us, you will sign a contract relinquishing ownership and all rights to that animal. There is no remorse period, and we will not contact you regarding final disposition.

The SPCA Cannot Accept Healthy Feral Cats

“What is a feral cat?” A feral cat is a wild, completely unsocialized cat that is one or more generations from a domestic cat. Feral cats are not able to be handled and keep their distance from humans at all times. Read what the Humane Society of the US says about Feral Cat Management.

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Tiny, Stray Kitten? Wait Before Removing It!

Each year, the SPCA Serving Erie County fields hundreds of phone calls from concerned citizens who have found very young kittens in their neighborhoods. Their concern usually arises because they may not see the mother around.

Too many young kittens are orphaned at the hands of well-meaning citizens who think the mom has abandoned the kitten. More often than not, mom is not present at the moment simply because she is out seeking food.

We here at the SPCA strive each and every day to provide the best opportunities possible to allow these kittens to grow and thrive. Simply put, to give these kittens the best chance of survival, it is vital they remain with their mother during the early stages of their lives. Not only are valuable behavior lessons being taught, but a mother’s milk provides vital nutrients that kitten formula cannot mimic.

We are confident that the kind and caring community members of Erie County will join us in our effort to provide the best possible start for these kittens by leaving them with mom.

If you have questions about a kitten you see, before scooping it up and bringing it in, please call the SPCA Admissions Desk at 716-875-7360.

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Can You Help Me Keep My Pet?

Do you think that you have no choice but to surrender your pet to a shelter? Maybe you do! The SPCA may be able to offer you a variety of resources and/or alternatives to surrender! Please read our low-cost resources flier or  call our Admissions Desk, 716-875-7360, and ask for a representative who can offer advice regarding your reason for surrender.

If you must surrender…have you considered contacting a rescue group? There are a number of groups that work with a network of knowledgeable foster parents who will keep animals in their homes (preferable to a shelter environment) until they can be placed with new families. Be certain to research the rescue group and always screen a breed rescue organization before relinquishing a pet. Do not be afraid to ask questions! Reputable rescues will be happy to discuss their policies and procedures with you!

Location & Surrender Hours

300 Harlem Road
West Seneca, NY 14224

Surrender hours:

** Before bringing an animal to the SPCA, please read this IMPORTANT INFORMATION regarding surrender appointments for ALL ANIMALS! **

Monday, Tuesday, Wednesday and Friday: 8 a.m. until 4:00 p.m.
Thursday: 8 a.m. until 8 p.m.
Saturday: 8 a.m. until 4 p.m.
Sunday: Closed

Stray animal viewing hours:

Monday, Tuesday, Wednesday and Friday: Noon until 4 p.m.
Thursday: Noon until 8 p.m.
Saturday: 11 a.m. until 4 p.m.
Sunday: Closed

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